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2xcheap / 2009-03-31

Faulty Products or Missing Parts

We are happy to replace or refund faulty goods and aim to resolve any issue quickly and to your satisfaction.

If goods arrive defective you have up to 7 days from date of receipt to contact us. Items must be returned in their original and unused condition.

In case of missing parts, please notify us the same day you receive the product.

You agree to pay for the return shipping, however, we are happy to reimburse your postage costs on verification of the fault.

Authorisation

All returns must be authorised. In the unlikely event that you need to return an item, please email us for an authorisation code. This must be clearly stated on your parcel. Please note that we cannot accept any returns that have not been issued with this number.

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